ankabetTerms of Use
We at ankabet operate a sportsbook and live-casino platform serving users in supported jurisdictions. This document outlines the terms under which we provide access to football markets (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Mahjong Ways), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). By creating an ankabet account, you agree to these terms.
Our platform operates on a jurisdiction-restricted basis. We do not offer our services in jurisdictions where online wagering is prohibited by local law. Users are responsible for verifying that account registration, deposits, withdrawals, and participation on ankabet comply with their own jurisdiction's regulations. We undertake to comply with applicable anti-money-laundering (AML) and know-your-customer (KYC) requirements in all regions where we operate.
Account Registration and Verification on ankabet
When you register on ankabet, we require your full legal name, email address, phone number, and date of birth. We use this information to establish your account and verify your identity during the KYC process. Before your first withdrawal, we ask you to upload a copy of your national identity card, driving licence, or passport, plus a selfie confirming your identity.
We process KYC documents during business hours (Monday–Friday, 9am–5pm Jakarta time). Verification typically completes within 24 hours. If documents are unclear or incomplete, we notify you via email with details on resubmission. Once verified, your account is approved for withdrawals. Verification status remains valid indefinitely; we do not ask you to re-verify unless suspicious activity occurs.
- Account eligibility
- We require users to be at least 18 years old. You may hold only one ankabet account; duplicate accounts result in suspension and forfeiture of balance.
- Data protection
- We encrypt all personal data in transit and at rest. Your account is password-protected; we never share your credentials with third parties.
- Account suspension
- We reserve the right to suspend or close accounts that breach these terms, exhibit suspicious patterns, or fail verification procedures.
Your ankabet account is personal and non-transferable. You are responsible for maintaining the confidentiality of your login credentials. We are not liable for unauthorised access if you share your password or leave your device logged in on a public computer. If you suspect unauthorised access, contact our support team immediately through the in-app help menu.
Deposits, Withdrawals, and Our ankabet Payment Policy
We accept deposits via six e-wallet providers—DANA, e-wallet, mobile banking, local payment, online payment—and e-wallet scan-and-pay, plus bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallet are instant once you authenticate with the provider. Bank transfers may take 1–4 hours during business hours; transfers initiated after 5pm Jakarta time are processed the next business day. We do not charge deposit fees; your full amount transfers to your ankabet balance.
Withdrawal requests are processed during business hours. E-wallet withdrawals typically complete within one business day; bank transfers may take up to two business days. Withdrawals always return to your original deposit source. For example, if you deposited via mobile banking, your withdrawal returns to local payment. We do not charge withdrawal fees. If your withdrawal is delayed beyond the expected window, contact our support team; delays may occur due to bank or provider processing, not ankabet malfunction.
We retain the right to verify withdrawal requests if we detect unusual patterns (e.g., large withdrawals in short succession, multiple withdrawals to different accounts). Verification may delay processing by 24 hours. This practice is part of our AML compliance; we undertake these checks to protect all users on ankabet.
ankabet Payment Commitments
- No hidden fees on deposits or withdrawals
- Instant e-wallet deposits for verified accounts
- KYC approval within 24 business hours
User Responsibilities
- Verify jurisdiction compliance before joining ankabet
- Provide accurate personal and payment information
Gameplay, Bonuses, and Dispute Resolution on ankabet
All games on ankabet—sportsbook markets, live-dealer tables, and slots—are governed by their respective game rules. We display odds, payouts, and house rules clearly before you place a bet or join a table. We do not offer fixed bonus amounts; any promotional offer we announce is subject to separate bonus terms and conditions. Bonus funds, if provided, are separate from real-money balance and may be subject to wagering requirements or game restrictions outlined in our promotional materials.
If you dispute a transaction, game outcome, or account balance on ankabet, contact our support team within 30 days of the incident. We investigate disputes and respond within 5 business days. If we determine an error occurred, we correct your balance immediately. We do not reverse winning bets or game outcomes due to user disagreement with odds or rules—these are determined before play commences.
We reserve the right to cancel or void any bet or game session if we detect system malfunction, technical error, or breach of our terms. In such cases, your stake is refunded to your ankabet balance. We do not hold liability for losses incurred due to network disruption, browser malfunction, or device failure on your end.
These terms apply to all users on ankabet in supported jurisdictions. We update our terms periodically; continued use of ankabet constitutes acceptance of the latest version. Users are encouraged to review this page regularly for updates. If you have questions about our terms, contact ankabet support through the in-app help menu during business hours. Our team responds in English and Indonesian to users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.